Contact Us


Email us: hello@shoptoni.co

SHIPPING

In an effort to reduce environmental impact we do not include paper invoices with online orders. Order confirmations and shipping confirmations received by email will effectively act as your purchase receipt.

It is the responsibility of the buyer to ensure all information provided is accurate. Toni Inc. is not responsible for miss-shipments due to inaccurate shipping information provided by the buyer.

Where Do We Ship?

Currently, we ship from Long Island, New York to the following countries:

  • Canada
  • United States

Estimated Delivery Times

Delivery times provided are estimations only and are not guaranteed. They will always be estimated in business days, unless explicitly stated otherwise. Once in the hands of the shipping service selected, arrival times are out of our control and effectively in the hands of the courier service selected at checkout.

We commit to doing everything we can to process and release orders in a timely manor but cannot be held responsible for circumstances that remain out of our control. Such circumstances include, but are not limited to, Courier / Postal delays, Border delays, incorrect shipping information provided by the buyer, Holidays, Acts of God, and Customs.

ORDER PROCESSING

Following order placement, you will receive an 'Order Confirmation' email. Order processing times are generally within three to seven (3 - 7) business days of order placement. In the event of a processing delay caused by unexpected circumstances beyond our control, notification may not be provided as shipments will be processed as quickly as possible. Once your order has been processed you will receive an email letting you know its on its way.

NOTE: All shipping transit times are estimates ONLY and counted in business days FOLLOWING order processing time and release from our facility.

  SHIPPING to the UNITED STATES

For orders shipping to the United States, we ship via USPS First Class Mail. Following the receipt of your order fulfillment email, arrival times typically range between two to eight (2-8) business days. Tracking information will be updated to your order following its release to USPS.  

Shipping Charges

Shipping charges consist of the total amount of shipping and package weight as well as fees related to warehousing and fulfillment. Collectively 'Shipping and Handling'.

Order Tracking

Once your order has been fulfilled you will receive an email confirming it has shipped. Please note, tracking is only provided on orders shipped to the U.S. as well as orders within Canada where the 'Tracked Parcel' shipping option was selected. Tracking is not provided on 'Standard' shipping options within Canada. If your order includes tracking a tracking number will be added to your order profile once it has shipped.

Refused Shipments

We do our best to ensure your hair accessories arrive in perfect condition. However, in the unlikely event that your order arrives in a damaged condition, please accept the delivery and contact hello@shoptoni.co and our Toni team can help you out! Email:hello@shoptoni.co

Redirecting Your Order

Please ensure your shipping address is correct. We unfortunately, cannot redirect orders once they ship.

Order Cancellation or Changes

We start processing your order as quickly as possible to ensure it arrives to you in a timely manner. Due to this we may be unable to make changes or cancel your order once it is placed. In the event a cancellation or change request is necessary, please contact us by email immediately at hello@shoptoni.co and we will do our best to accommodate your request.

Taxes

Prices displayed on the website do not include taxes. When you proceed to purchase your order, sales tax (where applicable) and shipping charges will be calculated on the total value of merchandise and will be displayed on the Order Summary page.

Last updated: July, 2020

© TONI Inc.


RETURNS

It’s important to us that you are happy with your TONI Inc. accessories. Don’t hesitate to let us know if you are not satisfied by contacting hello@shoptoni.co

 

Hair accessories, face masks and all merchandise purchased on our website, not including sale items can be returned within 14 days of the shipping date. Scrunchies, face masks and hair accessories must be returned unwashed, unworn and in their original condition. Product condition is left to the discretion of TONI Inc. Once received and product is deemed free of any damage, a refund will be issued to the original method of payment used to make your purchase. Refunds can take up to five (5) business days to show up following the date they are issued. Shipping charges and duties are ineligible for refund.  

When you email to inquire about setting up a Return, please be sure to include the following: Order #, Item(s) your requesting to return, and Reason(s) for requesting a return.

Please note that we are not responsible for damages resulting from shipping, washing, or wear. Customers are responsible for any charges associated with shipping unless the reason for return is determined to be our error.

Hair accessories purchased from a retailer or other website must be returned to that seller directly.

For returns we recommend you to use your own trackable and insured shipping method. Please mail your return to the following address. TONI Inc. is not responsible for shipping fees or lost returns. Please include a printed copy of your order confirmation with your items authorized for return.

TONI Inc., Attn: Returns Department (Order # ______), 55 Gerard St. Huntington NY PO Box 1941

Please allow 2 - 3 weeks for processing. You will receive an email notification once your return has been processed. Orders will be refunded in the currency and method of payment used at time of purchase. Currency will be converted at the exchange rate selected by your issuing bank at the time the refund is issued.

 

Exchanges

We are not able to process exchanges for online orders.